| Customer Service |
| From the beginning we are committed to develop an international flower shop focused on excellence, combining exceptional customer services, high security standards, outstanding products and highly qualified and professional staff, to give you a high class service. |
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| Exceptional service has been the cornerstone of our success since we open doors in August 2000, and we still seek to build upon our outstanding reputation by continually improving every aspect of our operations, while never forgetting the principles upon which our company was founded: |
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We will treat our customers with courtesy and respect. |
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We aim to meet customers' needs with efficiency, effectiveness, fairness and courtesy. |
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We will treat all our customers fairly, with respect and sensitivity demonstrating our commitment. |
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We will recognize and respect the particular and specific needs of all our customers. |
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We will provide information, advice and support services. |
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We aim to offer a quality service by dealing with requests and enquiries accurately, promptly and efficiently. |
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We will respect confidentiality by holding information relating to purchases securely, and not holding any credit card information. At FlowersFly.com we use high tech in order to protect you and your information. |
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We will make every effort to find the answer to a query. |
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We will offer an explanation if customers' requests cannot be met. |
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We ensure that staff is able to develop their expertise and skills. |
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We have established high standards of quality, accuracy and efficiency and regularly monitoring our performance. |
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We welcome customer feedback on our services and suggestions for improvement and development. |
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We expect our customers to make available the information and any other requirements necessary for us to assist them. |
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We expect our customers to treat us with courtesy, using appropriate language and behaviour which cannot be construed as racist, sexist or abusive. |
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